Updated
Refund Policy
Latest Update - October 2024
1. Introduction
At The Next Stories SAS ("The Next Stories" or "we"), we understand that subscription services do not always meet expectations. This refund and cancellation policy ("Refund Policy") defines the conditions under which you may cancel your subscription and potentially obtain a refund.
2. Credit System and Consumption
2.1 Credit Operation
Our various subscription plans include a defined number of monthly credits. Credits are consumed when using the different AI services made available. Consumption varies according to the AI model used and the type of generation performed. Unused credits expire at the end of each billing period for "free" and "basic" plans.
2.1 Credit Operation
Our various subscription plans include a defined number of monthly credits. Credits are consumed when using the different AI services made available. Consumption varies according to the AI model used and the type of generation performed. Unused credits expire at the end of each billing period for "free" and "basic" plans.
2.2 Consumption Tracking
The credit balance can be viewed in real time in your customer area. Consumption history is retained for 3 months. It is your responsibility to save your consumption data beyond this period.
3. Types of Subscriptions
3.2 Monthly Subscriptions
Begins upon registration. Conditions may be modified at any time. No refund is applicable.
3.2 Monthly Subscriptions
Begins upon registration. Conditions may be modified at any time. No refund is applicable.
3.2 AI Service Providers
Begin upon payment validation. Automatic monthly renewal. Automatic billing via our payment processor. Cancellation must be made at least 48 hours before the end of the current cycle.
4. Payments and Billing
4.1 Accepted Payment Methods
· Credit card · Bank transfer (for certain enterprise packages)
4.1 Accepted Payment Methods
· Credit card · Bank transfer (for certain enterprise packages)
4.2 Currencies and Taxes
Prices are indicated in euros (EUR). Applicable VAT will be added according to your country of residence. Invoices are automatically issued after each payment by our partner Stripe.
5. Refund Policy
5.1 Withdrawal Period
14 days from the initial subscription date. Applies only to the first purchase. The right of withdrawal ceases if credit consumption exceeds 20% of the subscribed plan.
5.1 Withdrawal Period
14 days from the initial subscription date. Applies only to the first purchase. The right of withdrawal ceases if credit consumption exceeds 20% of the subscribed plan.
5.2 Refund Conditions
Full refund possible during the withdrawal period if less than 20% of credits have been used. No prorated refund for partially used periods. No refund for unconsumed credits after the withdrawal period.
5.3 Refund Procedure
The request must be sent to hello@thenextstories.com. Refund is made to the original payment method. Processing is completed within 14 business days. A refund confirmation will be sent to you by email.
6. Cancellation Procedure
6.1 How to Cancel Your Subscription
1.Log in to your customer area 2.Access the "Manage my subscription" section 3.Click on the current plan: "Current Plan" 4.Click "Cancel subscription" 5.Follow the instructions until confirmation
6.1 How to Cancel Your Subscription
1.Log in to your customer area 2.Access the "Manage my subscription" section 3.Click on the current plan: "Current Plan" 4.Click "Cancel subscription" 5.Follow the instructions until confirmation
6.2 Effect of Cancellation
Access to services remains active until the end of the current period. No new charges will be made. Remaining credits can be used until the end of the period. Cancellation is final at the end of the current billing cycle.
7. Special Cases
7.1 Fraudulent Uses
No refund in case of suspension or termination for violation of Terms of Service. Credits are forfeited in case of account suspension. The Next Stories reserves the right to refuse any refund in case of fraud, glitch, or abusive exploitation of a bug.
7.1 Fraudulent Uses
No refund in case of suspension or termination for violation of Terms of Service. Credits are forfeited in case of account suspension. The Next Stories reserves the right to refuse any refund in case of fraud, glitch, or abusive exploitation of a bug.
7.2 Technical Malfunctions
Periods of significant unavailability may result in credit compensation. Major technical problems will be studied on a case-by-case basis. Compensation may be offered in the form of additional credits.
7.2 Technical Malfunctions
Periods of significant unavailability may result in credit compensation. Major technical problems will be studied on a case-by-case basis. Compensation may be offered in the form of additional credits.
8. Contact and Support
For any questions regarding this refund policy or to obtain assistance:
· Email: hello@thenextstories.com
· Address: The Next Stories SAS, 40 rue de la Tour d'Auvergne, Nantes (FRANCE)
· Support available on Discord Monday through Friday
9. Policy Modifications
We reserve the right to modify this refund policy at any time. Modifications take effect upon publication, unless otherwise specified. Users will be informed of significant changes by email.
Updated
Refund Policy
Latest Update - October 2024
1. Introduction
At The Next Stories SAS ("The Next Stories" or "we"), we understand that subscription services do not always meet expectations. This refund and cancellation policy ("Refund Policy") defines the conditions under which you may cancel your subscription and potentially obtain a refund.
2. Credit System and Consumption
2.1 Credit Operation
Our various subscription plans include a defined number of monthly credits. Credits are consumed when using the different AI services made available. Consumption varies according to the AI model used and the type of generation performed. Unused credits expire at the end of each billing period for "free" and "basic" plans.
2.2 Consumption Tracking
The credit balance can be viewed in real time in your customer area. Consumption history is retained for 3 months. It is your responsibility to save your consumption data beyond this period.
3. Types of Subscriptions
3.2 Monthly Subscriptions
Begins upon registration. Conditions may be modified at any time. No refund is applicable.
3.2 AI Service Providers
Begin upon payment validation. Automatic monthly renewal. Automatic billing via our payment processor. Cancellation must be made at least 48 hours before the end of the current cycle.
4. Payments and Billing
4.1 Accepted Payment Methods
· Credit card · Bank transfer (for certain enterprise packages)
4.2 Currencies and Taxes
Prices are indicated in euros (EUR). Applicable VAT will be added according to your country of residence. Invoices are automatically issued after each payment by our partner Stripe.
5. Refund Policy
5.1 Withdrawal Period
14 days from the initial subscription date. Applies only to the first purchase. The right of withdrawal ceases if credit consumption exceeds 20% of the subscribed plan.
5.2 Refund Conditions
Full refund possible during the withdrawal period if less than 20% of credits have been used. No prorated refund for partially used periods. No refund for unconsumed credits after the withdrawal period.
5.3 Refund Procedure
The request must be sent to hello@thenextstories.com. Refund is made to the original payment method. Processing is completed within 14 business days. A refund confirmation will be sent to you by email.
6. Cancellation Procedure
6.1 How to Cancel Your Subscription
1.Log in to your customer area 2.Access the "Manage my subscription" section 3.Click on the current plan: "Current Plan" 4.Click "Cancel subscription" 5.Follow the instructions until confirmation
6.2 Effect of Cancellation
Access to services remains active until the end of the current period. No new charges will be made. Remaining credits can be used until the end of the period. Cancellation is final at the end of the current billing cycle.
7. Special Cases
7.1 Fraudulent Uses
No refund in case of suspension or termination for violation of Terms of Service. Credits are forfeited in case of account suspension. The Next Stories reserves the right to refuse any refund in case of fraud, glitch, or abusive exploitation of a bug.
7.2 Technical Malfunctions
Periods of significant unavailability may result in credit compensation. Major technical problems will be studied on a case-by-case basis. Compensation may be offered in the form of additional credits.
8. Contact and Support
For any questions regarding this refund policy or to obtain assistance:
· Email: hello@thenextstories.com
· Address: The Next Stories SAS, 40 rue de la Tour d'Auvergne, Nantes (FRANCE)
· Support available on Discord Monday through Friday
9. Policy Modifications
We reserve the right to modify this refund policy at any time. Modifications take effect upon publication, unless otherwise specified. Users will be informed of significant changes by email.
Updated
Refund Policy
Latest Update - October 2024
1. Introduction
At The Next Stories SAS ("The Next Stories" or "we"), we understand that subscription services do not always meet expectations. This refund and cancellation policy ("Refund Policy") defines the conditions under which you may cancel your subscription and potentially obtain a refund.
2. Credit System and Consumption
2.1 Credit Operation
Our various subscription plans include a defined number of monthly credits. Credits are consumed when using the different AI services made available. Consumption varies according to the AI model used and the type of generation performed. Unused credits expire at the end of each billing period for "free" and "basic" plans.
2.2 Consumption Tracking
The credit balance can be viewed in real time in your customer area. Consumption history is retained for 3 months. It is your responsibility to save your consumption data beyond this period.
3. Types of Subscriptions
3.2 Monthly Subscriptions
Begins upon registration. Conditions may be modified at any time. No refund is applicable.
3.2 AI Service Providers
Begin upon payment validation. Automatic monthly renewal. Automatic billing via our payment processor. Cancellation must be made at least 48 hours before the end of the current cycle.
4. Payments and Billing
4.1 Accepted Payment Methods
· Credit card · Bank transfer (for certain enterprise packages)
4.2 Currencies and Taxes
Prices are indicated in euros (EUR). Applicable VAT will be added according to your country of residence. Invoices are automatically issued after each payment by our partner Stripe.
5. Refund Policy
5.1 Withdrawal Period
14 days from the initial subscription date. Applies only to the first purchase. The right of withdrawal ceases if credit consumption exceeds 20% of the subscribed plan.
5.2 Refund Conditions
Full refund possible during the withdrawal period if less than 20% of credits have been used. No prorated refund for partially used periods. No refund for unconsumed credits after the withdrawal period.
5.3 Refund Procedure
The request must be sent to hello@thenextstories.com. Refund is made to the original payment method. Processing is completed within 14 business days. A refund confirmation will be sent to you by email.
6. Cancellation Procedure
6.1 How to Cancel Your Subscription
1.Log in to your customer area 2.Access the "Manage my subscription" section 3.Click on the current plan: "Current Plan" 4.Click "Cancel subscription" 5.Follow the instructions until confirmation
6.2 Effect of Cancellation
Access to services remains active until the end of the current period. No new charges will be made. Remaining credits can be used until the end of the period. Cancellation is final at the end of the current billing cycle.
7. Special Cases
7.1 Fraudulent Uses
No refund in case of suspension or termination for violation of Terms of Service. Credits are forfeited in case of account suspension. The Next Stories reserves the right to refuse any refund in case of fraud, glitch, or abusive exploitation of a bug.
7.2 Technical Malfunctions
Periods of significant unavailability may result in credit compensation. Major technical problems will be studied on a case-by-case basis. Compensation may be offered in the form of additional credits.
8. Contact and Support
For any questions regarding this refund policy or to obtain assistance:
· Email: hello@thenextstories.com
· Address: The Next Stories SAS, 40 rue de la Tour d'Auvergne, Nantes (FRANCE)
· Support available on Discord Monday through Friday
9. Policy Modifications
We reserve the right to modify this refund policy at any time. Modifications take effect upon publication, unless otherwise specified. Users will be informed of significant changes by email.